Privacy Policy

1. Information We Collect

mila69 collects various types of information to provide, maintain, and improve our betting services, verify your identity, process transactions, and comply with legal obligations.

1.1 Information You Provide Directly

When you create a mila69 account, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and Indonesian ID card (KTP) number. We verify this information against your uploaded KTP photograph to confirm your identity and age.
• Contact Information: Email address, mobile phone number, and residential address. This information is used for account communications, security alerts, and withdrawal verification.
• Account Credentials: Username and password that you create to access your mila69 account. Passwords are encrypted and stored securely using industry-standard hashing algorithms.
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet information (OVO, DANA, GoPay, ShopeePay account numbers) used for deposits and withdrawals. We do not store your online banking passwords or PIN codes.
• KYC Documentation: Photographs or scans of your Indonesian ID card (KTP), proof of address documents (utility bills, bank statements), and proof of payment method ownership when requested for enhanced verification.

1.2 Information Collected Automatically

When you access or use mila69 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers. This helps us optimize the platform for your device and detect potential security threats.
• IP Address and Location Data: Your IP address and approximate geographic location to verify you are accessing mila69 from within Indonesia as required by our geographic restrictions.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and navigation paths. This data helps us understand user behavior and improve the mila69 experience.
• Transaction History: Records of all deposits, withdrawals, bets placed, games played, wins, losses, and bonus claims. Transaction history is maintained for account management, dispute resolution, and regulatory compliance.
• Communication Records: Transcripts of your interactions with customer support via live chat, email, or WhatsApp. These records help us resolve issues more efficiently and improve our service quality.

1.3 Information from Third Parties

mila69 may receive limited information from third-party service providers:

• Payment Processors: Confirmation of successful deposits and withdrawals, transaction timestamps, and payment method verification status from Indonesian banks and e-wallet providers.
• Identity Verification Services: Third-party KYC providers may share verification results confirming that your identity documents are authentic and match the information you provided.
• Fraud Prevention Services: Information about devices, IP addresses, or behavior patterns associated with known fraud or abuse to protect mila69 and our users from malicious activity.

2. How We Use Your Information

mila69 uses the collected information for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your mila69 account
• Verifying your identity and age (21+ requirement)
• Processing deposits and withdrawals to your Indonesian bank account or e-wallet
• Recording and settling bets, game outcomes, and winnings
• Managing bonuses, promotions, and loyalty program rewards
• Providing customer support and responding to your inquiries

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent account creation or multiple accounts by the same individual
• Monitoring betting patterns to identify potential match-fixing, collusion, or bonus abuse
• Protecting against unauthorized access, hacking attempts, and data breaches
• Investigating suspected violations of our Terms & Conditions
• Complying with anti-money laundering (AML) regulations and reporting suspicious transactions to relevant authorities

2.3 Platform Improvement and Analytics

• Analyzing user behavior to improve website navigation, game selection, and feature design
• Testing new features and functionality with selected user groups
• Identifying and fixing technical issues, bugs, and performance problems
• Generating aggregated, anonymized statistics about platform usage for internal business analysis

2.4 Communications

• Sending transactional emails about deposits, withdrawals, bet confirmations, and account security
• Notifying you about new promotions, bonuses, and features relevant to your betting interests (you can opt out of marketing communications)
• Providing responsible gaming notifications, reminders about deposit limits, and self-exclusion information
• Communicating updates to our Terms & Conditions, Privacy Policy, or other important policies

2.5 Legal Compliance

• Meeting regulatory requirements for online gambling operators
• Responding to lawful requests from government authorities, law enforcement, or courts
• Enforcing our legal rights under the Terms & Conditions
• Protecting against legal liability and defending legal claims

3. How We Share Your Information

mila69 does not sell your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

3.1 Service Providers

We share necessary information with trusted third-party service providers who perform services on our behalf:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) receive your payment information to process deposits and withdrawals.
• Game Providers: Software companies like Evolution Gaming, Pragmatic Play, Microgaming, and NetEnt receive limited information (username, bet amounts) necessary to deliver casino games and sports betting services.
• Identity Verification Services: Third-party KYC providers may receive copies of your ID documents to verify authenticity and prevent fraud.
• Cloud Hosting Providers: Our website and databases are hosted on secure cloud servers managed by reputable infrastructure providers.
• Customer Support Tools: Live chat and email support platforms process your communications to help our agents respond efficiently.

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

3.2 Legal Obligations

mila69 may disclose your information if required to do so by law or in response to valid requests by public authorities:

• Compliance with Indonesian legal process, court orders, or government investigations
• Anti-money laundering reporting requirements to financial authorities
• Cooperation with law enforcement investigations of criminal activity
• Protection of mila69's legal rights, property, or safety, or that of our users or the public

3.3 Business Transfers

If mila69 is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and account notification before your information becomes subject to a different privacy policy.

3.4 With Your Consent

In situations not covered above, mila69 will obtain your explicit consent before sharing your personal information with third parties.

4. How We Protect Your Information

mila69 employs multiple layers of security measures to protect your personal and financial information:

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and mila69 servers is encrypted using industry-standard SSL/TLS protocols (256-bit encryption), the same technology used by major banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems that monitor for unauthorized access attempts.
• Password Hashing: Your password is never stored in plain text. We use strong cryptographic hashing algorithms (bcrypt) to protect passwords even if our database were compromised.
• Regular Security Audits: mila69 undergoes periodic security assessments and vulnerability testing by independent cybersecurity firms.
• Fraud Detection Systems: Automated systems monitor transactions and betting patterns in real-time to detect and prevent fraudulent activity.

4.2 Organizational Security Measures

• Access Controls: Only authorized mila69 employees who need access to perform their job functions can view personal information. Access is logged and audited.
• Employee Training: All staff undergo data protection and privacy training to understand their obligations regarding user information.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of user data.
• Incident Response: We maintain a security incident response plan to quickly address any data breaches and notify affected users as required by law.

4.3 Your Security Responsibilities

While mila69 implements strong security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if offered
• Log out of your account when using shared or public devices
• Keep your email and mobile phone number up to date for security notifications
• Report any suspicious account activity immediately to customer support
• Be cautious of phishing emails pretending to be from mila69 — we will never ask for your password via email

5. Cookies and Tracking Technologies

mila69 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit mila69. They allow the website to remember your preferences, keep you logged in, and track your activity across sessions.

5.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality like logging in, maintaining your session, and processing transactions. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users navigate mila69, which pages are most popular, and where errors occur. This helps us improve the platform.
• Functional Cookies: Remember your language preference, currency settings, and other customizations to provide a personalized experience.
• Advertising Cookies: Track your betting interests to show relevant promotions and bonuses. These are optional and can be disabled in your browser settings.

5.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can set your browser to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain mila69 features. Consult your browser's help section for instructions on managing cookies.

6. Your Privacy Rights

You have the following rights regarding your personal information held by mila69:

6.1 Right to Access

You can request a copy of all personal information we hold about you. This includes your account details, transaction history, betting records, and communications with customer support. Submit access requests to our support team via email.

6.2 Right to Correction

If any personal information we hold is inaccurate or incomplete, you have the right to request corrections. You can update your email, phone number, and address through your account settings. For corrections to legal name or date of birth, contact customer support with supporting documentation.

6.3 Right to Deletion

You can request deletion of your personal information, subject to certain legal exceptions. mila69 may be required to retain transaction records for tax, audit, or anti-money laundering purposes even after account closure. To request deletion, contact customer support. Please note that account deletion is permanent and cannot be reversed.

6.4 Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format (typically CSV or JSON) that allows you to transfer your data to another service provider.

6.5 Right to Opt-Out of Marketing

You can opt out of promotional communications at any time by clicking "unsubscribe" in marketing emails or adjusting your communication preferences in account settings. This does not affect transactional communications necessary for account operation.

6.6 Right to Lodge a Complaint

If you believe mila69 has violated your privacy rights, you have the right to file a complaint with relevant data protection authorities in your jurisdiction. However, we encourage you to contact us first so we can address your concerns directly.

7. Data Retention

mila69 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• Active Accounts: Information is retained for the duration of your active mila69 account plus a reasonable period afterward for service quality and fraud prevention.
• Closed Accounts: After voluntary account closure, most personal information is deleted within 90 days. However, transaction records, betting history, and communications may be retained for up to 7 years to comply with financial regulations, tax laws, and anti-money laundering requirements.
• Legal Holds: If your account is involved in a legal dispute, investigation, or regulatory proceeding, all related information is preserved until the matter is resolved.
• Anonymized Data: After the retention period, personal identifiers are removed and data may be retained indefinitely in anonymized, aggregated form for statistical analysis and business intelligence.

8. Children's Privacy

mila69 services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. Our account registration process includes age verification using Indonesian ID cards (KTP) to prevent underage access.

If we discover that a user is under 21, we will immediately suspend the account, void all bets, and delete the user's personal information. If you are a parent or guardian and believe your child has created a mila69 account, please contact our support team immediately so we can take corrective action.

9. Changes to This Privacy Policy

mila69 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email to the address associated with your account
• Display a prominent notice on the mila69 website
• For significant changes that affect your rights, request your explicit consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of mila69 services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how mila69 handles your personal information, please contact us:

• Email: [email protected] (please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Contact our support team for privacy-related questions

For privacy matters, please provide your account username (if applicable), a clear description of your inquiry or request, and any relevant details. Our privacy team will respond within 7 business days.